Bank Reconciliation Team Leader (Initial 7 Month Contract Position)
Salary: DOE
Ref: 1518

We are assisting a national law firm to recruit an experienced, motivated and committed Bank Reconciliation Team Leader to join their Accounts Department, initially covering a period of maternity leave.

Working as Team Leader, you will have bank reconciliation experience in a high volume, multi-bank account environment as well as having demonstrable experience of leading and supervising teams. In this varied role, you will work to ensure that all bank reconciliations, monthly and weekly reporting and cash management calculations are carried out in line with SRA Accounts Rules, Firm’s policy and agreed SLAs as well as ensuring that calculations made by your team are accurate and up-to-date.

As the successful candidate you will have good knowledge of the Solicitors Accounts Rules enabling you to be able to ensure that all reporting is fully compliant and accurate bank account listings are maintained. You will also be able to manage and maintain unidentified receipts accounts in line with the SRA Accounts Rules regulations.

Team leader responsibilities include performance and absence management, undertaking performance appraisals and coaching and mentoring.

Other responsibilities within the role will include; maintaining up to date and accurate cash management processes to ensure adequate account funding, processing of returned unpaid cheques and out of date cheques, calculating daily figures and intra account transfers as well as reconciliation of petty cash.

Due to the size and stability of the firm there is a strong likelihood of the role developing beyond the initial term of the maternity contract.

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Collections Advisor
Salary: Competitive + Excellent Benefits
Ref: 1506

We have an excellent opportunity for an experienced and dedicated Collections Advisor to join a leading, national firm that are rapidly expanding and can offer both long term security and career progression.

Main duties of the position include:

• To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment within defined timescales.

• To record all customer contact accurately on the collections system.

• Treat all customers fairly, professionally and at within legislation and codes of practice.

• Deal with general account enquiries and take routine payments from customers.

• Update account information (address / contact details, bank details and payment method).

• Liaise with other departments on behalf of customers to resolve problems.

•Record customer complaints and relevant information accurately in accordance with complaints procedure.

• Transfer calls to other departments as required.

• Follow established collections processes and procedures.

The firm offer a competitive salary along with a fantastic benefits package making this an excellent career move.

To apply for this position please click here

Collections Specialist (Mortgage Arrears)
Salary: Competitive with Excellent Benefits
Ref: 1446

We have a fantastic opportunity for an experienced, dedicated and patient collections specialist to join a leading, dynamic and expanding debt recovery firm.

The main purpose of this telephone based role will be to provide technical and practical support in dealing with the rehabilitation of customers in mortgage arrears.

This will involve maximising the rehabilitation of mortgage accounts and collection of overdue debt, providing professional and informative primary point of contact for all customers, clients & third parties whilst maintaining the highest level of customer service. The role will also include mortgage servicing.

The successful candidate will have excellent communication, telephony and negotiation skills. The ideal candidate must demonstrate a high level of organisation and the ability to work to tight deadlines whilst maintaining strong accuracy throughout. Candidates must be IT literate with knowledge of Microsoft Office products. The ability to work within a team environment is crucial to this role.

The ideal candidate will come from a collections background or have worked in a similar role within mortgage arrears. The firm offer excellent starting salaries, a comprehensive and impressive benefits package along with plenty of opportunities to progress internally.

To apply for this position please click here