IT Helpdesk Technician – Legal
Salary: DOE
Ref: 1549

Our client, a well established mid-sized Sheffield law firm, has an opportunity for a 1st Line Support Technician to join its team in Sheffield centre.

The position is in an existing IT team, working in the support department. This is a position that would suit a graduate or candidate with around a year or more experience looking to establish and further themselves in IT Support.

You would be dealing with a full range of IT tasks and troubleshooting to support the workings of the law firm. Our client uses third party software and is looking for someone who can work with service providers and communicate with these external providers to resolve problems.

The position also involves contact with the HR department on new staff as you will set up IT equipment and user accounts for these new people.

Relevant software programs
MS Windows 7 and 10 and MS Office 2010, 2016
Digital Dictation
Active Directory – User Management, Windows Server 2016 support and troubleshooting
Networking – TCP/IP, routers and switches
Mimecast email management tools

Key responsibilities
Front-line helpdesk support
New starter set up
Remote working support
Telephone system
IT infrastructure and performance
Printing troubleshooting
Mobile support
Relocation and office moves

Previous experience at a law firm working with case-management systems would be an advantage but isn’t necessary.

Apply here for details of the benefits and rewards available together with a full job specification.

Database Co-ordinator
Salary: c. £22,000
Ref: 1546

Our client, a terminal care charity, has an opportunity for a fundraiser to join its head office in Sheffield. You would be joining an established and thriving charity in Sheffield, which is now able to expand its existing fundraising team.

In this position you will support our client’s fundraising department by maintaining and managing our client’s data and database ensuring it is clean accurate and complaint with regulatory standards.

You will also extract data and provide reports, summaries and analyses to the team so that information can support evaluations and inform our client’s fundraising strategy.
This is a role that would suit logical and analytical candidate with experience in database administration and management. You will also need communication skills, respect for confidentiality and the ability to perform in a team.

Job specification and requirements
Experience of database systems
High level of accuracy and presenting data for analysis
Running reports from database systems and extracting mailing lists
Data analysis; identify patterns and trends; help identify opportunities
Managing data processes to meet regulatory requirements
Intermediate level MS office including Excel
Our client is interested in applications from those who meet these requirements and can show flexibility in meeting the demands of the role.

For a full copy of the job description and details of the benefits on offer, apply here.

Business Information Analyst/ Manager
Salary: Competitive & Excellent Benefits
Sheffield City Centre
Ref: 1453

Our client, a leading UK commercial law firm, seeks a tenacious and imaginative Business Analyst to join its Sheffield office. The successful applicant will join our client's niche motor claims and personal injury department.

The role and responsibilities include:

• Assisting experienced members of the team in the production of both regular and bespoke management information reports, and performance scorecards.
• Identifying the amount of time required to process activities in order to consistently meet the firm’s service levels.
• Supporting the Business Services Manager in carrying out analysis as required and investigating specific issues by analysing information from the firm's case handling system.
• Identifying opportunities to improve the current production of reports.

The successful candidate will be educated to degree level with strong mathematical and analytical skills. You will also possess excellent attention to detail. Ideal candidates will have experience of using Microsoft Excel to an advanced level and coaching and mentoring a small team.

To apply for this position please click here